Privacy Policy

Last updated: 2026-08-21

Aujar Pvt. Ltd. (“Aujar”, “AujarMart”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

a) Information you provide directly

When you contact us, create an account, place an order, or submit a return or warranty request, we may collect:

  • Name, email address, and mobile number
  • Delivery address
  • Order details and purchase history
  • Photos submitted with a return or warranty request
  • Message or inquiry details

b) Information collected automatically

When you visit our website, we may automatically collect limited technical information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent

This information is used only for basic analytics, site security, and spam/bot prevention.

c) Payment information

When you pay online, your payment details are collected and processed directly by our payment gateway partner. Aujar Pvt. Ltd. does not receive or store your full card number.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide customer support
  • Process and fulfill your orders, including arranging delivery
  • Verify your identity via one-time password (OTP) during login or registration
  • Process payments
  • Handle returns, refunds, and warranty requests
  • Issue tax invoices as required by Nepali law
  • Improve our website and services
  • Maintain website security and prevent spam or misuse

3. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

  • Ensure proper website functionality
  • Understand basic visitor behavior
  • Improve performance and user experience

You can choose to disable cookies through your browser settings. Disabling cookies may affect some site functionality.

4. Data Sharing and Third Parties

We share information with trusted third parties only as needed to provide our services:

  • Payment gateway (GetPay/NCHL) — to process card payments securely. Aujar does not access or store your full card details.
  • SMS/OTP provider (QuickConnect) — to verify your phone number during login and registration.
  • Delivery partners — to deliver your order to the address you provide.
  • Accounting and tax software — order and customer information is shared with our accounting system to issue legally required tax invoices. This is a legal obligation, not optional.
  • Hosting, form handling, email delivery, and analytics providers — for general website operation.

These services only access information necessary to perform their function and are required to protect your data.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, or loss. While no system is 100% secure, we strive to use best practices to safeguard your data.

6. Data Retention

We retail personal information only for as long as necessary to:

  • Respond to inquiries
  • Meet legal or operational requirements

You may request deletion of your data by contacting us.

Order and invoice records are retained as required under Nepali tax law, even if you close your account or request deletion of other information.

7. Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your data

To exercise these rights, please contact us at support@aujarmart.com

Note that some records — such as issued tax invoices — cannot be deleted due to legal retention requirements, even where you’ve requested deletion of other personal information.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: info@aujarmart.com
Location: Kathmandu, Nepal

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