Frequently Asked Questions (FAQ)
General
What is AujarMart?
AujarMart is a modern hardware and tools platform being built for customers in Nepal. We aim to provide a carefully selected range of quality hand tools, power tools, accessories, and related hardware—both online and through a physical store.
Where is AujarMart located?
AujarMart is based in Kathmandu, Nepal.
Our physical retail store is currently under development. Online services will be available first.
Is AujarMart.com currently open for online shopping?
Not yet. Our online store is in progress.
At the moment, the website provides information about Aujar and allows customers to contact us for inquiries.
Products & Availability
What types of products will AujarMart offer?
AujarMart will focus on:
- Hand tools
- Power tools and accessories
- Gardening tools
- Safety equipment
- Selected consumables and hardware essentials
Our goal is quality and usefulness, not excessive variety.
Are all products listed on the website available?
Product listings and categories may be displayed for informational purposes. Availability may change as our store launches and expands.
Orders, Returns & Refunds
Can I return or exchange a product?
Yes — most items can be returned within 7 days of purchase if unused and in original packaging. This covers change-of-mind returns, defective or damaged items, and wrong items shipped. See our Returns & Refunds Policy for full details.
What items are generally non-returnable?
Consumables, used electrical tools, clearance items, or products damaged due to misuse are generally not eligible for return unless required by law.
How do I request a return?
Log in and go to My Account → My Returns to submit a return with photos. If you don’t have an account, email us at support@aujarmart.com with your order details and reason for return.
Contact & Support
How can I contact Aujar?
You can reach us via the Contact Us page on our website or email us directly at: info@aujarmart.com
Do you offer customer support?
Yes! We respond to inquiries related to products, availability, and general questions as promptly as possible during business hours.
Payments & Security
Do you process online payments?
Online payments are not currently enabled. Payment options (COD, Debit and Credit Card payment, and FonePay) will be clearly communicated once the online store goes live.
Is my information secure?
We take reasonable steps to protect personal information and use it only for legitimate purposes such as responding to inquiries. Please refer to our Privacy Policy for more details.
Future Updates
Will AujarMart expand its services?
Yes. As our operations grow, we plan to expand product offerings, online ordering, delivery options, and in-store services. Updates will be shared on our website.
Still have questions?
If you didn’t find what you were looking for, feel free to contact us—we’re happy to help.
👉 Visit the Contact Us page or email us at info@aujarmart.com