Warranty Assistance
Last updated: 2025-12-28
At Aujar Pvt. Ltd. (“Aujar”, “AujarMart”, “we”, “our”, or “us”), we aim to support customers with warranty-related inquiries in a clear and transparent manner. This page explains how warranty assistance is handled for products purchased through Aujar.
1. General Warranty Information
Warranty coverage varies depending on the product and manufacturer.
- Some products may come with a manufacturer’s warranty
- Warranty terms, duration, and coverage are determined by the manufacturer or supplier
- Not all products are covered under warranty
Warranty details, if applicable, will be communicated at the time of purchase or through accompanying documentation.
2. What AujarMart Provides
AujarMart acts as a facilitator for warranty assistance where applicable. This means:
- We help customers understand warranty terms
- We guide customers on the warranty claim process
- We may assist in coordinating with suppliers or manufacturers
Aujar does not independently provide warranties unless explicitly stated.
3. Products Typically Covered Under Warranty
Depending on the manufacturer, warranty coverage may apply to:
- Power tools
- Electrical equipment
- Machinery with manufacturer-provided warranty documentation
Coverage generally applies to manufacturing defects only.
4. What Is Not Covered
Warranty assistance generally does not apply to issues arising from:
- Normal wear and tear
- Misuse, abuse, or improper handling
- Unauthorized repairs or modifications
- Damage caused by accidents, power fluctuations, or environmental conditions
- Consumables and accessories unless explicitly stated
5. How to Request Warranty Assistance
To request warranty assistance, please contact us with the following information:
- Customer name and contact details
- Product name and model
- Proof of purchase (invoice or receipt)
- Description of the issue
- Photos or videos, if applicable
Please send warranty inquiries to:
Email: info@aujarmart.com
We will review the request and guide you on the next steps.
6. Evaluation and Resolution
- Warranty claims are subject to inspection and verification
- Final approval or rejection of a claim is determined by the manufacturer or supplier
- Repair, replacement, or other remedies depend on manufacturer policies
Processing time may vary depending on the product and supplier.
7. Service Centers and Repairs
Where applicable, customers may be directed to:
- Authorized service centers
- Manufacturer-recommended repair facilities
Aujar may assist in sharing relevant contact information but is not responsible for third-party service outcomes.
8. Policy Updates
As Aujar expands its operations and product offerings, this Warranty Assistance policy may be updated. Any changes will be published on this page with a revised date.
9. Contact Us
If you have questions regarding warranty assistance, please contact us:
Email: info@aujarmart.com
Location: Kathmandu, Nepal