Returns & Refunds Policy

Last updated: 2025-12-28

At Aujar Pvt. Ltd. (“Aujar”, “AujarMart”, “we”, “our”, or “us”), we aim to provide quality products and a transparent shopping experience. This Returns & Refunds Policy explains how returns, exchanges, and refunds will be handled.

Please note that our online store and physical retail operations are currently being developed. This policy outlines our general approach and may be updated as services expand.

1. General Policy

We understand that issues can arise with products. Where applicable, returns or refunds may be considered under the conditions outlined below.

All return and refund requests will be reviewed on a case-by-case basis.

2. Eligibility for Returns

A product may be eligible for return or exchange if:

  • The item is defective or damaged at the time of delivery
  • The incorrect item was supplied
  • The issue is reported within a reasonable time after receipt

To be eligible:

  • The product should be unused and in its original condition
  • Original packaging, manuals, and accessories should be included where applicable

3. Non-Returnable Items

Unless otherwise required by law, the following items are generally not eligible for return or refund:

  • Consumables (such as adhesives, sealants, tapes, lubricants, etc.)
  • Electrical or power tools that have been used or altered
  • Items damaged due to misuse, improper handling, or normal wear and tear
  • Clearance or discounted items marked as non-returnable

4. Return Process

To request a return or refund, please contact us with the following details:

  • Your name and contact information
  • Product details
  • Reason for return
  • Original bill/invoice of purchase
  • Supporting photos or information (if applicable)

Requests can be sent to:

Email: info@aujarmart.com

We will review your request and provide further instructions if the return is approved.

5. Refunds

If a refund is approved:

  • Refunds will be processed using the original payment method where possible
  • Processing time may vary depending on the payment provider or method used
  • Shipping or handling charges may not be refundable unless the issue was caused by us

6. Exchanges

Where applicable, we may offer an exchange instead of a refund, subject to product availability.

7. Shipping Costs

Unless otherwise stated:

  • Return shipping costs are the responsibility of the customer
  • If the return is due to an error on our part, we may cover return shipping costs

8. Future Online Store Updates

As Aujar expands into full e-commerce operations, this Returns & Refunds Policy may be updated to reflect clearer timelines, eligibility criteria, and payment processes. Any updates will be published on this page.

9. Contact Us

If you have questions regarding returns or refunds, please contact us:

Email: info@aujarmart.com
Location: Kathmandu, Nepal

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