Customer Support & Help
Last updated: 2025-12-28
At Aujar Pvt. Ltd. (“Aujar”, “AujarMart”, “we”, “our”, or “us”), we are committed to providing helpful and transparent support to our customers. This page outlines how you can get assistance and where to find answers to common questions.
How Can We Help You?
You can reach out to us for support related to:
- Product inquiries and availability
- Warranty assistance
- Returns and refunds
- General questions about Aujar
- Feedback or suggestions
If you are unsure where to start, we recommend checking the sections below.
Frequently Asked Questions (FAQ)
Many common questions are already answered on our FAQ page, including:
- Product categories and availability
- Returns and refunds
- Store and service status
👉 Visit our FAQ page for quick answers.
Orders, Returns & Refunds
For information related to returns, exchanges, or refunds, please review our dedicated policy page:
👉 Returns & Refunds Policy
This page explains eligibility, non-returnable items, and the return request process.
Warranty Assistance
If you need help with warranty-related concerns, including manufacturer warranties or service guidance, please visit:
This page explains how warranty support works and what information is required.
Privacy & Legal Information
For details on how we handle personal information and website usage, please review:
Contacting Customer Support
If you need direct assistance, you can contact us using the following methods:
📧 Email Support
Please include:
- Your name and contact details
- Product or inquiry details
- Any relevant documents or photos
📝 Contact Form
You can also reach us through the Contact Us page on our website. Messages submitted through the form are monitored regularly.
Support Hours
Our support team responds to inquiries during regular business hours:
Sunday – Friday
10:00 AM – 6:00 PM (Nepal Time)
Response times may vary depending on inquiry volume and complexity.
Feedback & Suggestions
We value customer feedback. If you have suggestions on how we can improve our products, services, or website experience, feel free to share them with us.
Policy Updates
As Aujar Pvt. Ltd. expands its services and launches additional features such as online ordering and delivery, this Support & Help page may be updated to reflect new processes.