Shipping & Delivery Policy
Last updated: 2025-12-31
Aujar Pvt. Ltd. (“Aujar”, “AujarNepal”, “we”, “our”, or “us”) partners with trusted third-party logistics providers to deliver products safely and efficiently.
1. Delivery Partners
To ensure reliable service, Aujar works with professional logistics partners for order fulfillment and delivery. Delivery services may vary based on location, order size, and availability.
2. Delivery Areas
- Delivery is currently available in Kathmandu Valley and selected locations outside the valley
- Delivery coverage may expand as our operations grow
Customers will be informed if delivery is not available to their location.
3. Delivery Timeframes
Estimated delivery times depend on:
- Delivery location
- Product size and weight
- Order volume
Typical delivery timelines may range from 1 to 5 working days, depending on the destination.
Delivery timelines are estimates and may vary due to external factors.
4. Delivery Charges
Delivery charges are calculated based on:
- Location
- Size and weight of the order
Exact charges will be communicated before dispatch or at the time of order confirmation.
5. Order Handling
- Orders are packed carefully to ensure safe transport
- Customers may be required to inspect items upon delivery
- Any visible damage should be reported at the time of delivery or as soon as possible
6. Failed Deliveries
If a delivery attempt is unsuccessful due to incorrect address details, unavailability of the recipient, or other customer-related reasons, additional charges may apply for re-delivery.
7. Returns and Pickups
Return pickups, where applicable, will be coordinated through our logistics partners. Pickup availability and charges may vary.
Please refer to our Returns & Refunds Policy for more details.
8. Policy Updates
This Shipping & Delivery Policy may be updated as Aujar expands its delivery network and service offerings.